Customer Issue: The garage door didn’t move, although the opener was working.
Our Solution: We replaced the broken torsion spring and checked the lift cables for fraying and minor cuts, confirming they were intact.
Opener Remote Control Failed
Customer Issue: Julia reported her garage door was opening by itself after she’d left for work.
Our Solution: We knew the problem was with her Genie G1T-BX remote control and confirmed it had a short. We replaced it and programmed the new clicker for her.
Garage Door Off Track
Customer Issue: Ariel called us after a minor collision accident which had left her garage door stuck.
Our Solution: Our check showed no serious damage, so we adjusted the door back it in its place.